HomenewsNew Citi Handlowy’s Benefit Platform Run by Chatbot
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New Citi Handlowy’s Benefit Platform Run by Chatbot

Citi Handlowy is launching a new client benefit platform that will combine all the previous benefit programs offered by the bank so far. A wide selection of discounts offered by the program partners, special offers, loyalty point redemption and much more will be now available on the new platform at www.citihandlowy.pl/citispecials. What is also important – the new program will be for all the Citi Handowy cardholders, including debit and credit cards.

The new platform has been developed based on the three categories: Discounts, Rewards and Surprises. The Discount category will include Shopping, Restaurants, Travel, Sport & Healthy Lifestyle, Arts & Entertainment and Hot Deals. One of the new features is the possibility to book the trips directly from the website. The restaurants discounts will be available to all clients – it will include up to 100 best restaurant in Poland. The Rewards category will give access to Mastercard World, PremierMiles and BP credit card loyalty programs and will enable to redeem the points for great rewards. Soon, there will be also one more program launched in cooperation with Mastercard Polska – Priceless Specials.
– Citi Handlowy has been offering one of the best benefit and privilege programs on the market for years. The new platform has been designed with convenience and satisfaction of our clients in mind. Transparent and intuitive, the Citi Specials platform combines all our previous programs in one place – says Miguel Mendes, Head of Customer Experience at Citi Handlowy. 

Our aim is to use the application that many our clients already use on a daily basis. It will even more simplify the process of finding information, without additional effort of looking it up online. Currently our clients are using Messenger for the inquires about our service – we want to expand the range of it to offer a complex banking experience for our customers  - Miguel Mendez , Head of Customer Experience, says.  

Additionally, soon the bank is going to launch a new technological solution to make the discounts and special offers even more accessible. On the new Citi Special platform and on the Facebook profile combined with it, a chatbot built in the Facebook Messenger will help to find the best discount. This mechanism enables to quickly and precisely match the offer to your individual needs based on the location, category or brand. – Our aim is to use the application that many our clients already use on a daily basis. It will even more simplify the process of finding information, without additional effort of looking it up online. Currently our clients are using Messenger for the inquires about our service – we want to expand the range of it to offer a complex banking experience for our customers  - Miguel Mendez adds.  
The Citi Specials rollout comes also with a number of welcoming surprises. For the start, the Citi Handlowy debit and credit cardholders will get discounts with the following partners: H&M, DUKA, Empik, Link 4, Moliera 2 and Miloo. Other special offers, discounts and deals will be available on a regular basis with nearly 5,000 Citi Specials partners.  
Citi Handowy Magazine is a blog for retail clients, pressroom for media and an online magazine with banking experts. Important information about the character of materials published on Citi Handlowy Magazine you can find here
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